Service Transparency & Quality Policy
Our commitments to transparency, passenger safety, fixed-fare accuracy, and regulatory compliance across the Algarve and Southern Portugal.
1. Regulatory Licensing & Government Compliance
AT Travel é uma marca registada operada por AROUND TERRITORY - TRAVEL, LDA (NIF 518746135), devidamente titular da licença de animação turística e transfers RNAAT 963/2026 registada no Turismo de Portugal, e operando serviços de agência e viagens em regime de parceria e concessão sob a licença RNAVT 5547.
2. Pricing Transparency & Fixed-Fare Policy
We enforce a strict Zero Hidden Fees guarantee on all pre-booked transfers. The quote displayed during checkout is the final price paid:
- A22 Motorway Tolls Included: All motorway toll charges (Via do Infante) are covered in the fare. We never bill passengers separately for toll gantries.
- Complimentary Luggage & Child Restraints: Standard luggage, golf bags, baby car seats and booster seats (Group 0, 1, 2, 3) are provided free upon reservation.
- No Metered Surprises: Unlike street taxis subject to traffic delays and meter fluctuation, private transfers remain fixed regardless of road conditions.
3. Flight Monitoring & Waiting Time Protocols
Airport pickups include automated flight tracking synchronized with Faro Airport arrivals (FAO):
- Automatic Delay Adjustment: If your inbound flight is delayed or rescheduled, your chauffeur adjusts pickup time automatically without additional fees.
- 60 Minutes Free Waiting Time: Includes 60 minutes of complimentary waiting time after landing to clear passport control and retrieve baggage.
- Meet & Greet at Car Park 4: Your driver welcomes you with a personalized name board at the designated tour operator arrivals area.
4. Fleet Maintenance & Chauffeur Standards
Passenger safety is governed by rigorous operational protocols:
- Dedicated Modern Fleet: Operated with our own dedicated vehicles (including Škoda Kodiaq 2024, Tesla Model 3 2026, and Mercedes Vans).
- Mandatory Passenger Insurance: All vehicles carry comprehensive commercial passenger liability insurance exceeding legal minimums.
- Professional Vetted Drivers: English-fluent chauffeurs with verified background checks, professional driving licenses and local Algarve regional expertise.
5. Information Verification & Correction Standards
Transfer rates, distances, travel durations, and destination guides published on attravel.pt are reviewed and calibrated against official route data and seasonal schedules.
If you notice an inaccuracy or have questions regarding our service standards, please contact our operations team at geral@attravel.pt or call +351 923 388 421.